How To Contact Facebook: A Directory of 120+ Forms
[Last updated: April 2024] If you’ve ever had reason to contact Facebook, chances are you may have felt frustrated at how difficult it is to get any real support. For example, whether you’ve been locked out of your Facebook account, your account got hacked, your Facebook Ad Account got shut down for no good reason, you’ve discovered a bug, or you need a profile of a deceased loved one to be memorialized, then you’ll definitely want to contact Facebook.
However, getting any semblance of a response from a real person at Facebook seems impossible.
HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!
Facebook used to provide a modicum of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a VAST array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a complete and utter wild goose chase attempting to find the right one. Grr!
Help is at hand! My team and I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As we become aware of more, I’ll add to this directory.
UPDATE: Use Facebook’s guide to show you exactly where and how to report abusive content or spam on Facebook. How To Report Things.
Are we connected on Facebook? 🙂
First, to receive Facebook marketing tips, news, resources, and sense-making updates via regular Facebook Lives, and/or to ask any questions you may have, please follow my Facebook Page here:
PLUS, my fellow small business owners, social media professionals, marketers and entrepreneurs, you’re invited to join my Social Scoop Facebook Group with 18k members and tons of peer support. My team and I moderate this group very closely to ensure a strong culture of high quality, positivity, transparency, inclusivity, compassion and helpful support.
Mari Smith’s Social Scoop
PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support with trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs or Cmd + F on Macs).
Facebook Security – Hacking, Phishing, Scams, Abuse
Please see this blog post packed with resources, tips and help to reclaim your hacked Facebook Account, Page, or Business Manager along with steps to protect and secure your account: Facebook account hacked? Business Manager hacked? Here’s how to get help.
- If you’re unable to get into your Facebook account because you believe it has been hacked, immediately go to facebook.com/hacked and follow the instructions.
- To report any kind of abuse or violation, go to Report Something on Facebook and find your specific issue there.
- See also these two resources for support on Security and Safety:
- Keep your Facebook account secure
- Meta Safety Center
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Page Guidelines
Facebook’s Brand Resources and Guidelines
- Here’s how you can/cannot use Meta’s logo, trademarks, screenshots, name, etc: Meta Brand Guidance
Facebook’s Terms and Policies
General Support
Here are all the links to general areas of support:
- Facebook Help Center
- Facebook Location Basics
- Facebook for Business (previously Facebook Pages)
- Manage Your Apps
- Facebook Developer Group
- Meta Safety
- Facebook for Education
- Facebook for Business Hub
- Nonprofits on Facebook
Page Name Change
Report That Your Facebook Personal Account or Page was Disabled
Facebook disables both personal Profiles and Pages for violating its Terms of Use. The company can often be rather heavy-handed though – and that’s mostly because it’s all controlled by AI on the first pass. Use one of these forms as appropriate to submit a report:
- Your Personal Account was Disabled
- Report a Page Unavailable Error
- Use this form if your Page was hacked and you’ve lost Admin access
Report Issue with Confirming or Identifying Your Personal Account
- Recover an Old Facebook Account
- Report an Imposter Account
- Report your Hacked Account
- Report an Issue with Accessing Your Account by Confirming Your Identity
- Report an Issue with Verifying Your Account
Restore Content After Your Account Is Reactivated
Claim/Find Your Official Page
- If you can’t find your fan Page in Search results, see this section: Page not Displaying in Search
Get Help With Facebook Groups & Events
- Can’t find Group in Search
- Report an Issue with Message or Invitation Delivery
- Report an unavailable Group or Event
- How to pause or delete a Group
Report Problems with Uploading Photos and Videos
- If you’re unable to select photos to upload
- Report an Issue with the Flash Uploader
- Fix problems with Photos or Videos
- Report an Issue with Disappearing Videos
- Video Uploading Issues
Trademarks and Copyright
See also this INTELLECTUAL PROPERTY Help Center page.
Get Help With Facebook Mobile
- Report a Login Issue
- Confirmation Code SMS (Text message) Issues
- Report an Issue with Verifying your Account
- Report a Problem
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
- If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?
- Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
- Facebook ad credits
- Report an ad next to a profile, group, photo or other page within the site
- Report an ad you saw when you were using a Facebook application
Get Help With Facebook Payments
- If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
- Login/Password: Report a Login Issue
- Report A Bug on a Facebook (fan) Page: Report an Issue with Facebook Pages
- Friends: Unable to send or accept a friend request on Facebook
- Search: Report an Issue with Search
- Photos: Report an Issue with Photos
- Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
- Video: Report an Issue with Videos
- Groups: Report an Issue with Groups
- Events: Report an Issue with Events
- Pages: Report an Issue with Facebook Pages
- Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
- Site Maintenance Error: Facebook Will be Back Soon Error
- Database Down Error: Facebook Will be Back Soon Error
- Oops Error Message: Report an Issue with Messages
- My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
- Remove Imported Contacts: Remove All Imported Contacts
- I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
- Inbox Messages: Report an Issue with Messages
- Inbox Not Loading: Report an Issue with Messages
- I can’t see my messages in Messenger or connect to the Internet
- Home Page (other issues): Report Something Isn’t Working on Facebook
- Comment Disappears: Report Comment Disappears
- Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
- Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
- Wall Posts Disappearing: Report an Issue with Timeline
- Wall Is Not Visible to Friends: Report an Issue with Timeline
- Not Receiving Site Notifications: Report an Issue with Notifications
- I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
- Wall (other issues): Report an Issue with Timeline
- Page Not Found Errors
- Chat Bar Not Loading: Report an Issue with Chat Loading
- Online Friends Appear Offline: Chat Appears Turned Off for Friends
- Messenger Chat (other issues): Report an Issue with Chat
- For developers only, see this bug tracking system: Bugs
Report Hacking, Malicious Links, Scams
- My Account Has Been Hacked And I Have Access To My Login Email
- Report a malicious link or website (phishing) — or you can always report strange emails to phish@fb.com.
- My friend’s account has been hacked
- Report Problems with Facebook or Instagram Advertisers
Report Offenders
- Report Suicidal Content
- Violation of the Facebook Terms: Report a Violation of the Facebook Terms
- Report a Threatening Message
Report Unauthorized Content of Minors
- Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
- Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and Spain
- Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation
- Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
- SEE ALSO: Privacy information for Parents
Report When A Friend/Family Member Dies – Memorialize a Profile
- Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
- If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
- Your Feedback About Places
- Your Feedback About the Home Page
- Your Feedback About Messages
- Your Feedback About Timeline
- Your Feedback About Graph Search
- Your Feedback About Events
- Your Feedback About Groups
- Your Feedback About Photos
- Your Feedback About Videos
- Your Feedback About Facebook Mobile
- Your Feedback About Pages
- Your Feedback About Privacy Settings
- Your Facebook Ads Suggestion
- Your Feedback About Notifications and Emails
- Your Feedback About Facebook
Delete Your Account
- Use this form to permanently delete your account: Delete my Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!
hi i am really getting fustrated as facebook will not let me add people …….. can u tell me how to make this not happen or any sugestions thank you hope to here sooon from you mari
I’m trying to change my username, however there is no “username” section in the settings tab, as the help centre suggests. Am I the only one with this problem? If not how can it be solved?
Who do you contact for a facebook name change when married. I went to my account settings and changed it there and it said it had to be verified to wait 24 hours. Four days later I tried again. Nothing. And I can’t find who to email.
I’m having the same problem. I’ve put in requests every 24 hours for the last 4 days,and nothing. If I find out what to do, i’ll let you know
I purchased facebook credits to buy better equipment for one of the games I play. I spend about 100 bucks or so in the last 2 months. Now the game has been taken down and I cannot find an email address, form, or phone number to initiate a refund. Can someone please help?
Thanks
Joe
Hello, I want to talk to someone from the administration team because there is a person who is threatining me that he will post some pictures that are kind of indecent. I want to anticipate and to remove those pictures so any of my friends or someone on the facebook social network users can see them. Please help me. I don’t want that pictures posted!
How can I get my “most recent” button back?
someone used my credit card to buy facebook credits? And i dont know who. who do we call about that?
Someone has been using my bank account information as well, that facebook saves in order for me to be able to buy “game dollars”…and now I have almost 3 thousand dollars in charges, to my checking account, using that info.!! I cannot find any way at all to get a hold of FB or FB security, to report this, and have the ppl involved discovered, arrested, and my checking account reimbursed!! I have tried and tried, for 3 months now, to find a way to get a hold of anyone!! I have found a few email addresses to write to and have written many emails in hopes to get this issue resolved, but no answers to any of them. I have also tried “Zynga’s” email addresses as well, and still no help!! I hope that you are able to get help for yourself, and also that I can get help for myself, as well. I am ready to get the law involved, as this is just about to break me financially!!!
Jo
P.S. I just looked at my bank account online, and they have now charged 1,000.00 dollars from my bank account, via facebook, in just ONE DAY!! However, there was “finally”, for the first time, a phone number at the end of where it says “facebook.com” (as being the ones to have charged the account), and I called this number, just to have a recording say that this is “customer service” and then then say, after I hit the key for an issue like this, that they cannot, at this time, take any complaints about this type of thing, and to email them!! However, this does no good what so ever!! If anyone has any information that can help, please leave a comment..Thanks! 😉
How do I get defamatory posts removed from facebook?
I am getting a notice two or three times per week, asking for my phone number so Facebook can text me or call me. This is supposedly for account security – but I refuse to give my phone number to anyone that I do not personally know, or anyone I feel does not truly need my phone number. I feel that Facebook falls under BOTH of those categories. My fear is that eventually I will be given an ultimatum whereas I either give them my phone number – OR – they never let me get access to my account again. How do I contact Facebook to get them to understand this?
Don’t make the mistake, that I “think” I just made a few days ago. I had “facebook security” (supposedly) send me a message me in my facebook account, that I was being temporarily “shut down” for posting harrasing comments, and/or a few other things, and it had the “facebook” logo on it with security above it. I had, and never have, insulted, used bad language, or “bothered” minors, or anything of that sort. I have always just commented on posts left by family members, and minded my “own business” and basically just play my games. However, I had been having problems with things being “stolen” off of my farms in a game I play, and have had over 3 thousand dollars in just 3 months or so, taken from my checking account, by someone who has hacked my facebook account, and is using my debit card information, that facebook insists on storing, in order to purchase game “dollars” and ect…!! I replied to that message, telling them of my problem, and no response, so I looked at the messg. again and noticed that there was a “link” for them, so I went clicked on it and it routed me to this “authentic” looking facebook “security” page. They asked for personal information, such as the first 4 numbers of my debit card (only the last 4 are actually visible when u go to purchase those game dollars). So, I figured…what could they do with it, if they didn’t have all the numbers inbetween those two sets, so I put it down. Then they asked for email address…again, I put it down…THEN I DID THE “UNTHINKABLE” and gave them my email password!! At 56, you would think that I would “know better”, but I am a trusting soul… :-/ and I didn’t think anything of it. I just figured they wanted to look and see if I HAD INDEED wrote them and “Zynga” all the emails that I said I had, when I replied to there “messg”. Well..now after doing that…I looked for some of the emails, in my “sent” folder, so I could try and find email addys, to email them all AGAIN, and see if I got an answer this time…only to find that ALL of my emails to these places, HAD ALL BEEN “REMOVED” FROM MY EMAIL FOLDER!!!! So, don’t trust anyone!!! I was very ignorant to have done so, myself!! And now may have to suffer the consequenses!! I immediately changed my email password, but then couldn’t get into my email box again, so I had to start up a new email!! Loosing years worth of emails that I wanted to keep from family members!! And business associates!! Good Luck in contacting facebook…and keep being up the “smart” thinking.
Hello,
Your Face Book system here seems to have a quirk in it. I came home from work today, logged on to my face book only to find that when I go to post onto nitro planes wall or comment on a picture I am blocked. I can’t for the life of me understand what I supposeately did to have gotten blocked. I haven’t posted alot of messages at any one time. Nor have I posted any more then 2 pictures to Nitro Planes wall.
The only thing i have done and that is on your part is I answered questions that I was asked in one of the apps on Face Book. If i am penalized for that then you need to either get rid of that application, or don’t let that application be able to ask someone more then say a half dozen questions at any one time.
If this is how i am going to be treated by your Face Book then I’ll delete my profile because basically i don’t need it. I got along without using face book before and i can get along without using it in the future as well.