How To Contact Facebook: A Directory of 120+ Forms
[Last updated: April 2024] If you’ve ever had reason to contact Facebook, chances are you may have felt frustrated at how difficult it is to get any real support. For example, whether you’ve been locked out of your Facebook account, your account got hacked, your Facebook Ad Account got shut down for no good reason, you’ve discovered a bug, or you need a profile of a deceased loved one to be memorialized, then you’ll definitely want to contact Facebook.
However, getting any semblance of a response from a real person at Facebook seems impossible.
HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!
Facebook used to provide a modicum of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a VAST array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a complete and utter wild goose chase attempting to find the right one. Grr!
Help is at hand! My team and I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As we become aware of more, I’ll add to this directory.
UPDATE: Use Facebook’s guide to show you exactly where and how to report abusive content or spam on Facebook. How To Report Things.
Are we connected on Facebook? 🙂
First, to receive Facebook marketing tips, news, resources, and sense-making updates via regular Facebook Lives, and/or to ask any questions you may have, please follow my Facebook Page here:
PLUS, my fellow small business owners, social media professionals, marketers and entrepreneurs, you’re invited to join my Social Scoop Facebook Group with 18k members and tons of peer support. My team and I moderate this group very closely to ensure a strong culture of high quality, positivity, transparency, inclusivity, compassion and helpful support.
Mari Smith’s Social Scoop
PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support with trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs or Cmd + F on Macs).
Facebook Security – Hacking, Phishing, Scams, Abuse
Please see this blog post packed with resources, tips and help to reclaim your hacked Facebook Account, Page, or Business Manager along with steps to protect and secure your account: Facebook account hacked? Business Manager hacked? Here’s how to get help.
- If you’re unable to get into your Facebook account because you believe it has been hacked, immediately go to facebook.com/hacked and follow the instructions.
- To report any kind of abuse or violation, go to Report Something on Facebook and find your specific issue there.
- See also these two resources for support on Security and Safety:
- Keep your Facebook account secure
- Meta Safety Center
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Page Guidelines
Facebook’s Brand Resources and Guidelines
- Here’s how you can/cannot use Meta’s logo, trademarks, screenshots, name, etc: Meta Brand Guidance
Facebook’s Terms and Policies
General Support
Here are all the links to general areas of support:
- Facebook Help Center
- Facebook Location Basics
- Facebook for Business (previously Facebook Pages)
- Manage Your Apps
- Facebook Developer Group
- Meta Safety
- Facebook for Education
- Facebook for Business Hub
- Nonprofits on Facebook
Page Name Change
Report That Your Facebook Personal Account or Page was Disabled
Facebook disables both personal Profiles and Pages for violating its Terms of Use. The company can often be rather heavy-handed though – and that’s mostly because it’s all controlled by AI on the first pass. Use one of these forms as appropriate to submit a report:
- Your Personal Account was Disabled
- Report a Page Unavailable Error
- Use this form if your Page was hacked and you’ve lost Admin access
Report Issue with Confirming or Identifying Your Personal Account
- Recover an Old Facebook Account
- Report an Imposter Account
- Report your Hacked Account
- Report an Issue with Accessing Your Account by Confirming Your Identity
- Report an Issue with Verifying Your Account
Restore Content After Your Account Is Reactivated
Claim/Find Your Official Page
- If you can’t find your fan Page in Search results, see this section: Page not Displaying in Search
Get Help With Facebook Groups & Events
- Can’t find Group in Search
- Report an Issue with Message or Invitation Delivery
- Report an unavailable Group or Event
- How to pause or delete a Group
Report Problems with Uploading Photos and Videos
- If you’re unable to select photos to upload
- Report an Issue with the Flash Uploader
- Fix problems with Photos or Videos
- Report an Issue with Disappearing Videos
- Video Uploading Issues
Trademarks and Copyright
See also this INTELLECTUAL PROPERTY Help Center page.
Get Help With Facebook Mobile
- Report a Login Issue
- Confirmation Code SMS (Text message) Issues
- Report an Issue with Verifying your Account
- Report a Problem
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
- If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?
- Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
- Facebook ad credits
- Report an ad next to a profile, group, photo or other page within the site
- Report an ad you saw when you were using a Facebook application
Get Help With Facebook Payments
- If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
- Login/Password: Report a Login Issue
- Report A Bug on a Facebook (fan) Page: Report an Issue with Facebook Pages
- Friends: Unable to send or accept a friend request on Facebook
- Search: Report an Issue with Search
- Photos: Report an Issue with Photos
- Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
- Video: Report an Issue with Videos
- Groups: Report an Issue with Groups
- Events: Report an Issue with Events
- Pages: Report an Issue with Facebook Pages
- Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
- Site Maintenance Error: Facebook Will be Back Soon Error
- Database Down Error: Facebook Will be Back Soon Error
- Oops Error Message: Report an Issue with Messages
- My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
- Remove Imported Contacts: Remove All Imported Contacts
- I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
- Inbox Messages: Report an Issue with Messages
- Inbox Not Loading: Report an Issue with Messages
- I can’t see my messages in Messenger or connect to the Internet
- Home Page (other issues): Report Something Isn’t Working on Facebook
- Comment Disappears: Report Comment Disappears
- Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
- Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
- Wall Posts Disappearing: Report an Issue with Timeline
- Wall Is Not Visible to Friends: Report an Issue with Timeline
- Not Receiving Site Notifications: Report an Issue with Notifications
- I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
- Wall (other issues): Report an Issue with Timeline
- Page Not Found Errors
- Chat Bar Not Loading: Report an Issue with Chat Loading
- Online Friends Appear Offline: Chat Appears Turned Off for Friends
- Messenger Chat (other issues): Report an Issue with Chat
- For developers only, see this bug tracking system: Bugs
Report Hacking, Malicious Links, Scams
- My Account Has Been Hacked And I Have Access To My Login Email
- Report a malicious link or website (phishing) — or you can always report strange emails to phish@fb.com.
- My friend’s account has been hacked
- Report Problems with Facebook or Instagram Advertisers
Report Offenders
- Report Suicidal Content
- Violation of the Facebook Terms: Report a Violation of the Facebook Terms
- Report a Threatening Message
Report Unauthorized Content of Minors
- Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
- Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and Spain
- Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation
- Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
- SEE ALSO: Privacy information for Parents
Report When A Friend/Family Member Dies – Memorialize a Profile
- Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
- If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
- Your Feedback About Places
- Your Feedback About the Home Page
- Your Feedback About Messages
- Your Feedback About Timeline
- Your Feedback About Graph Search
- Your Feedback About Events
- Your Feedback About Groups
- Your Feedback About Photos
- Your Feedback About Videos
- Your Feedback About Facebook Mobile
- Your Feedback About Pages
- Your Feedback About Privacy Settings
- Your Facebook Ads Suggestion
- Your Feedback About Notifications and Emails
- Your Feedback About Facebook
Delete Your Account
- Use this form to permanently delete your account: Delete my Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!
Hello facebook . i am having problem with my facebook . 1. whenever i want to logout , i click on the account , but it straightly go to accounts setting , theres is no scroll down .2. also the same happen if want to read my comment , or replying message or even wall post something . it ain’t works .3. the chat-box isn’t working .4. then i tried to clear my cookies , cache , and history , and tried again , it’s the same , then i tried to re-installed all my browser mozilla , ie , and chrome and also re-installed java , and still doesn’t work.
5. i even set the cookies exception to facebook site and also java exception .still all not working i ran the virul scan and necessaries . i still not working . i still facing the same problem . HELP ME -adam-
Very serious!I have serious family problems and I need help. Please send me only e-mail or tell me who I can contact about this.
Still love facebook so much.
Thank you!
hey , my friend request’s and messages have been blocked for 30 days ! Even though i sent request’s to people i knew , still they blocked me for 30 days ! please help me with this ! what’s the solution ?
hey i have the same problem syed kamal all i was adding was for a game i was playing so i could level up this is crazy
It would be very difficult forme to contact any of the above-mentioned, since I cannot use the ‘Like” button!!! Nor can I see my friends or post anything! I have a problem with http://www.facebook.com/ajax/ufi/modify.php – what is it and how can I deblock the features of my account such as seeing my, friends, posting topics and using the “like” button? thank you.
Sorina, I am having the same problem for 2 weeks now and no body knows what to do…I formatted my Pc , reinstalled fresh copies and still I am getting this message when I click on wall to comment or to see previous comments…..also my games r not loading and all I get is a blank page with FB header….thats it….if any body knows how to fix it..plz let me know…
I have been receiving email notifications for a facebook app, even though I set it not to receive notifications from them more than a week ago. I just double checked my notifications settings for my account to make sure it still said that I didn’t want to receive notifications for that app, and it is still set not to receive them, but I just receive another email notification today.
I couldn’t find anything on the facebook help center or on this website pertaining to this, so I am not sure how to contact someone about it. Please help!
i really need your help someone is stalking me on facebook and pretend to me i tryed reporting them but its still up there what should i do
This is getting rediculous-I have’nt been able to login for months now…it recognizes my email address but after I click to login I get the red tinted error box saying “must login to see content” !!!! I’ll get it as many times as I try. I’ve played with cookies, add-ons, security…nothing works and there is’nt anyone I can call. I have no clue what’s going on with my account! I get emails that I have notifications…I keep getting dating emails, too. I am very frustrated.
im having the same problem with logging into my facebook page , everytime i enter my password i keep getting knocked back to the login page , i click the “forgot password” button but just takes me to the login page , where once again i cannot login and the same with a password reset , i ended up using my phone to change my password “which it did” but still had the same problem when i tried to access the main site , please help.
I belong to a group, where one member keeps harassing and attacking me in the group chat. How can I report it?
Put your mouse on the right side of the attacking comment. A little ‘x’ will appear. You can then mark it as spam or abuse. I would do it to all the comments that are offending you and I would leave the group.
my face book account has been locked because i deleted my phone and also all recognised devices and now i dont have recognised devices what do i do? please help me to retrieve my account
Divya, I have had this problem now for over 3weeks, and i have been informed by Facebook support team that they cannot assist, They keep saying wot to do over and over again.even after i have told them that my computer is now unrecognized device and my mobile is not listed on my account.Am still waiting for a third reply of them.
They do not do personal requests to my dismay
That’s exactly what happened to me…I enacted login controls but someone/something gained access to my account and removed my cell phone number and all of my computers are all unrecognized. I can’t access my account and I am extremely angry that no one at facebook will be of assistance….I really don’t like the way facebook runs the operations, it’s not secure and they have nonexistent customer service…I hope someone else creates a better social networking site!