How To Contact Facebook: A Directory of 120+ Forms
[Last updated: April 2024] If you’ve ever had reason to contact Facebook, chances are you may have felt frustrated at how difficult it is to get any real support. For example, whether you’ve been locked out of your Facebook account, your account got hacked, your Facebook Ad Account got shut down for no good reason, you’ve discovered a bug, or you need a profile of a deceased loved one to be memorialized, then you’ll definitely want to contact Facebook.
However, getting any semblance of a response from a real person at Facebook seems impossible.
HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!
Facebook used to provide a modicum of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a VAST array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a complete and utter wild goose chase attempting to find the right one. Grr!
Help is at hand! My team and I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As we become aware of more, I’ll add to this directory.
UPDATE: Use Facebook’s guide to show you exactly where and how to report abusive content or spam on Facebook. How To Report Things.
Are we connected on Facebook? 🙂
First, to receive Facebook marketing tips, news, resources, and sense-making updates via regular Facebook Lives, and/or to ask any questions you may have, please follow my Facebook Page here:
PLUS, my fellow small business owners, social media professionals, marketers and entrepreneurs, you’re invited to join my Social Scoop Facebook Group with 18k members and tons of peer support. My team and I moderate this group very closely to ensure a strong culture of high quality, positivity, transparency, inclusivity, compassion and helpful support.
Mari Smith’s Social Scoop
PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support with trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs or Cmd + F on Macs).
Facebook Security – Hacking, Phishing, Scams, Abuse
Please see this blog post packed with resources, tips and help to reclaim your hacked Facebook Account, Page, or Business Manager along with steps to protect and secure your account: Facebook account hacked? Business Manager hacked? Here’s how to get help.
- If you’re unable to get into your Facebook account because you believe it has been hacked, immediately go to facebook.com/hacked and follow the instructions.
- To report any kind of abuse or violation, go to Report Something on Facebook and find your specific issue there.
- See also these two resources for support on Security and Safety:
- Keep your Facebook account secure
- Meta Safety Center
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Page Guidelines
Facebook’s Brand Resources and Guidelines
- Here’s how you can/cannot use Meta’s logo, trademarks, screenshots, name, etc: Meta Brand Guidance
Facebook’s Terms and Policies
General Support
Here are all the links to general areas of support:
- Facebook Help Center
- Facebook Location Basics
- Facebook for Business (previously Facebook Pages)
- Manage Your Apps
- Facebook Developer Group
- Meta Safety
- Facebook for Education
- Facebook for Business Hub
- Nonprofits on Facebook
Page Name Change
Report That Your Facebook Personal Account or Page was Disabled
Facebook disables both personal Profiles and Pages for violating its Terms of Use. The company can often be rather heavy-handed though – and that’s mostly because it’s all controlled by AI on the first pass. Use one of these forms as appropriate to submit a report:
- Your Personal Account was Disabled
- Report a Page Unavailable Error
- Use this form if your Page was hacked and you’ve lost Admin access
Report Issue with Confirming or Identifying Your Personal Account
- Recover an Old Facebook Account
- Report an Imposter Account
- Report your Hacked Account
- Report an Issue with Accessing Your Account by Confirming Your Identity
- Report an Issue with Verifying Your Account
Restore Content After Your Account Is Reactivated
Claim/Find Your Official Page
- If you can’t find your fan Page in Search results, see this section: Page not Displaying in Search
Get Help With Facebook Groups & Events
- Can’t find Group in Search
- Report an Issue with Message or Invitation Delivery
- Report an unavailable Group or Event
- How to pause or delete a Group
Report Problems with Uploading Photos and Videos
- If you’re unable to select photos to upload
- Report an Issue with the Flash Uploader
- Fix problems with Photos or Videos
- Report an Issue with Disappearing Videos
- Video Uploading Issues
Trademarks and Copyright
See also this INTELLECTUAL PROPERTY Help Center page.
Get Help With Facebook Mobile
- Report a Login Issue
- Confirmation Code SMS (Text message) Issues
- Report an Issue with Verifying your Account
- Report a Problem
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
- If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?
- Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
- Facebook ad credits
- Report an ad next to a profile, group, photo or other page within the site
- Report an ad you saw when you were using a Facebook application
Get Help With Facebook Payments
- If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
- Login/Password: Report a Login Issue
- Report A Bug on a Facebook (fan) Page: Report an Issue with Facebook Pages
- Friends: Unable to send or accept a friend request on Facebook
- Search: Report an Issue with Search
- Photos: Report an Issue with Photos
- Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
- Video: Report an Issue with Videos
- Groups: Report an Issue with Groups
- Events: Report an Issue with Events
- Pages: Report an Issue with Facebook Pages
- Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
- Site Maintenance Error: Facebook Will be Back Soon Error
- Database Down Error: Facebook Will be Back Soon Error
- Oops Error Message: Report an Issue with Messages
- My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
- Remove Imported Contacts: Remove All Imported Contacts
- I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
- Inbox Messages: Report an Issue with Messages
- Inbox Not Loading: Report an Issue with Messages
- I can’t see my messages in Messenger or connect to the Internet
- Home Page (other issues): Report Something Isn’t Working on Facebook
- Comment Disappears: Report Comment Disappears
- Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
- Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
- Wall Posts Disappearing: Report an Issue with Timeline
- Wall Is Not Visible to Friends: Report an Issue with Timeline
- Not Receiving Site Notifications: Report an Issue with Notifications
- I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
- Wall (other issues): Report an Issue with Timeline
- Page Not Found Errors
- Chat Bar Not Loading: Report an Issue with Chat Loading
- Online Friends Appear Offline: Chat Appears Turned Off for Friends
- Messenger Chat (other issues): Report an Issue with Chat
- For developers only, see this bug tracking system: Bugs
Report Hacking, Malicious Links, Scams
- My Account Has Been Hacked And I Have Access To My Login Email
- Report a malicious link or website (phishing) — or you can always report strange emails to phish@fb.com.
- My friend’s account has been hacked
- Report Problems with Facebook or Instagram Advertisers
Report Offenders
- Report Suicidal Content
- Violation of the Facebook Terms: Report a Violation of the Facebook Terms
- Report a Threatening Message
Report Unauthorized Content of Minors
- Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
- Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and Spain
- Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation
- Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
- SEE ALSO: Privacy information for Parents
Report When A Friend/Family Member Dies – Memorialize a Profile
- Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
- If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
- Your Feedback About Places
- Your Feedback About the Home Page
- Your Feedback About Messages
- Your Feedback About Timeline
- Your Feedback About Graph Search
- Your Feedback About Events
- Your Feedback About Groups
- Your Feedback About Photos
- Your Feedback About Videos
- Your Feedback About Facebook Mobile
- Your Feedback About Pages
- Your Feedback About Privacy Settings
- Your Facebook Ads Suggestion
- Your Feedback About Notifications and Emails
- Your Feedback About Facebook
Delete Your Account
- Use this form to permanently delete your account: Delete my Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!
Someone has used my email to register I accidentaly clicked the confirm account on the message that was sent to my email, I also tried to login to delete the account but was greated with a message saying that the account was believed to be fake or something to that effect so i cant go into account settings to delete the account and cant click the link in my email that says I did not register does not work how can my email be deleted from this account I dont know what to do HELP!!!
Thank you for all your work here Marni. May you receive in kind many fold.
I do not see a form here to help me with my issue. For some reason, I cannot add friends at all. I only have 194 and FB will not allow me to send friend requests.
The only thing I can think of is that, like many others, I attempted, in my naivete to make a 2nd profile page using my same name, but adding my middle name. I wanted a page separate from my family etc page. I did nothing with that page and was told by a friend that FB does not allow more than one profile page (others must have done their 2nd one in a way that was less recognizable, I guess). Anyway, I finally figured out how to delete the 2nd profile page about a month ago. Still, I cannot add friends. None of these forms seems appropriate.
Help! I’m about ready to just quit using FB altogether. Any suggestions? Should I just start a fan page?
Thank you again Marni,
MaryBeth
hi Mari, i’m having trouble with one of my facebook ads campaign. although it’s active it doesn’t start to run and no billings are made for over a week now. everything else seems to be ok…any ideas? thanks for your time…
my account keeps getting hacked into from dagsboro, de and i am in iowa please don’t let this happen as it has happened 3 time from same location.
I am not sure who to contact so someone please help. I need to deactivate my step sons account he is 15 years old as he is away for at least 6 months. His girlfriend (whom we do not like nor want her to have access to) who is 14 has changed his password and we can not get into his fb and she is posting all the is stuff and we his family do not like this. Please help me in finding someone to help me deactivate this account.
I attempted to change my password and got frustrated,pushed too many buttons and they blocked me, it says only temporary, I hope it also states that if I abuse this privilege too much theyll block me permanently, all I wanted to do was change my password and got a little key happy , now what ?
A person on my page was being abusive and vulgar. Someone must have reported them but inadvertently reported me instead. Each time I attempt to post or comment on my board I get the prompt that content has been flagged as vulgar or abusive. The prompt offers a link to report this prompt if I feel I am receiving it in error. I have done so, multiple times, but not have been contacted by Facebook. Help!
Here is the actually prompt I receive when I attempt to post. This message contains blocked content that has previously been flagged as abusive or spammy. Let us know if you think this is an error. I hope this helps you solve my problem.
i need to change my name to the correct married name and they say i have reached the 3 name limit. it also says in the help section that if you reached the limit you can have it changed by a representative. how do I do this!? HOW DO I CONTACT THEM!? or how do i delete one of the names I already have!!!???
my facebook has been locked and it say to login in from the known computer and I have a million times in the past week. it was myself who tried to login on my phone cause i had forgotten that i put that setting on my page. And it still wont let me login. What do I need to do? Have I lost my page? please help me.
I have also got the same issue here.I cannot log into my FB account from my Pc or Phone, as it says there are no Phone device listed on my Facebook.infact i do as i got the text code on my phone and wen i named my Pc as a recognised Device thats wen my problem began..Now every time i try and log in i get the message Mindy is getting.it says Log in with a recognised device, but how can i wen my pc should be listed as a recognised device but its not allowing it. I have sent a message to Mari with full description of my problem…PLS help Jeff
PLEASE HOW do you get in touch with a real support representative for facebook? Someone used my email to register for their facebook account. I changed the password and deleted their account, then added that email address to my own account. But somehow they reactivated their account and I am STILL receiving their notifications in my email.
There are no support forms for this issue. Even the “didn’t sign up for facebook? report abuse here” link in the verification emails don’t work. This is abuse and a breach of my privacy. I need my email address removed from this person’s facebook file but I can’t get in touch with a REAL PERSON. I tried submitted some bug reports, but it is hard to fill out all these forms when they don’t even remotely pertain to your issue.
Do they ever actually provide support? I need to talk to an actual person!