How To Contact Facebook: A Directory of 120+ Forms
[Last updated: April 2024] If you’ve ever had reason to contact Facebook, chances are you may have felt frustrated at how difficult it is to get any real support. For example, whether you’ve been locked out of your Facebook account, your account got hacked, your Facebook Ad Account got shut down for no good reason, you’ve discovered a bug, or you need a profile of a deceased loved one to be memorialized, then you’ll definitely want to contact Facebook.
However, getting any semblance of a response from a real person at Facebook seems impossible.
HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!
Facebook used to provide a modicum of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a VAST array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a complete and utter wild goose chase attempting to find the right one. Grr!
Help is at hand! My team and I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As we become aware of more, I’ll add to this directory.
UPDATE: Use Facebook’s guide to show you exactly where and how to report abusive content or spam on Facebook. How To Report Things.
Are we connected on Facebook? 🙂
First, to receive Facebook marketing tips, news, resources, and sense-making updates via regular Facebook Lives, and/or to ask any questions you may have, please follow my Facebook Page here:
PLUS, my fellow small business owners, social media professionals, marketers and entrepreneurs, you’re invited to join my Social Scoop Facebook Group with 18k members and tons of peer support. My team and I moderate this group very closely to ensure a strong culture of high quality, positivity, transparency, inclusivity, compassion and helpful support.
Mari Smith’s Social Scoop
PLEASE NOTE: Comments have been closed on this post as I am unable to personally respond to requests for additional support with trying to contact Facebook. I do not work for Facebook.
To quickly search through this directory, simply use the “Find” feature on your browser (usually Ctrl + F on PCs or Cmd + F on Macs).
Facebook Security – Hacking, Phishing, Scams, Abuse
Please see this blog post packed with resources, tips and help to reclaim your hacked Facebook Account, Page, or Business Manager along with steps to protect and secure your account: Facebook account hacked? Business Manager hacked? Here’s how to get help.
- If you’re unable to get into your Facebook account because you believe it has been hacked, immediately go to facebook.com/hacked and follow the instructions.
- To report any kind of abuse or violation, go to Report Something on Facebook and find your specific issue there.
- See also these two resources for support on Security and Safety:
- Keep your Facebook account secure
- Meta Safety Center
NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Page Guidelines
Facebook’s Brand Resources and Guidelines
- Here’s how you can/cannot use Meta’s logo, trademarks, screenshots, name, etc: Meta Brand Guidance
Facebook’s Terms and Policies
General Support
Here are all the links to general areas of support:
- Facebook Help Center
- Facebook Location Basics
- Facebook for Business (previously Facebook Pages)
- Manage Your Apps
- Facebook Developer Group
- Meta Safety
- Facebook for Education
- Facebook for Business Hub
- Nonprofits on Facebook
Page Name Change
Report That Your Facebook Personal Account or Page was Disabled
Facebook disables both personal Profiles and Pages for violating its Terms of Use. The company can often be rather heavy-handed though – and that’s mostly because it’s all controlled by AI on the first pass. Use one of these forms as appropriate to submit a report:
- Your Personal Account was Disabled
- Report a Page Unavailable Error
- Use this form if your Page was hacked and you’ve lost Admin access
Report Issue with Confirming or Identifying Your Personal Account
- Recover an Old Facebook Account
- Report an Imposter Account
- Report your Hacked Account
- Report an Issue with Accessing Your Account by Confirming Your Identity
- Report an Issue with Verifying Your Account
Restore Content After Your Account Is Reactivated
Claim/Find Your Official Page
- If you can’t find your fan Page in Search results, see this section: Page not Displaying in Search
Get Help With Facebook Groups & Events
- Can’t find Group in Search
- Report an Issue with Message or Invitation Delivery
- Report an unavailable Group or Event
- How to pause or delete a Group
Report Problems with Uploading Photos and Videos
- If you’re unable to select photos to upload
- Report an Issue with the Flash Uploader
- Fix problems with Photos or Videos
- Report an Issue with Disappearing Videos
- Video Uploading Issues
Trademarks and Copyright
See also this INTELLECTUAL PROPERTY Help Center page.
Get Help With Facebook Mobile
- Report a Login Issue
- Confirmation Code SMS (Text message) Issues
- Report an Issue with Verifying your Account
- Report a Problem
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
- If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?
- Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
- Facebook ad credits
- Report an ad next to a profile, group, photo or other page within the site
- Report an ad you saw when you were using a Facebook application
Get Help With Facebook Payments
- If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
- Login/Password: Report a Login Issue
- Report A Bug on a Facebook (fan) Page: Report an Issue with Facebook Pages
- Friends: Unable to send or accept a friend request on Facebook
- Search: Report an Issue with Search
- Photos: Report an Issue with Photos
- Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
- Video: Report an Issue with Videos
- Groups: Report an Issue with Groups
- Events: Report an Issue with Events
- Pages: Report an Issue with Facebook Pages
- Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
- Site Maintenance Error: Facebook Will be Back Soon Error
- Database Down Error: Facebook Will be Back Soon Error
- Oops Error Message: Report an Issue with Messages
- My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
- Remove Imported Contacts: Remove All Imported Contacts
- I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
- Inbox Messages: Report an Issue with Messages
- Inbox Not Loading: Report an Issue with Messages
- I can’t see my messages in Messenger or connect to the Internet
- Home Page (other issues): Report Something Isn’t Working on Facebook
- Comment Disappears: Report Comment Disappears
- Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
- Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
- Wall Posts Disappearing: Report an Issue with Timeline
- Wall Is Not Visible to Friends: Report an Issue with Timeline
- Not Receiving Site Notifications: Report an Issue with Notifications
- I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
- Wall (other issues): Report an Issue with Timeline
- Page Not Found Errors
- Chat Bar Not Loading: Report an Issue with Chat Loading
- Online Friends Appear Offline: Chat Appears Turned Off for Friends
- Messenger Chat (other issues): Report an Issue with Chat
- For developers only, see this bug tracking system: Bugs
Report Hacking, Malicious Links, Scams
- My Account Has Been Hacked And I Have Access To My Login Email
- Report a malicious link or website (phishing) — or you can always report strange emails to phish@fb.com.
- My friend’s account has been hacked
- Report Problems with Facebook or Instagram Advertisers
Report Offenders
- Report Suicidal Content
- Violation of the Facebook Terms: Report a Violation of the Facebook Terms
- Report a Threatening Message
Report Unauthorized Content of Minors
- Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
- Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and Spain
- Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation
- Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
- SEE ALSO: Privacy information for Parents
Report When A Friend/Family Member Dies – Memorialize a Profile
- Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
- If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
- Your Feedback About Places
- Your Feedback About the Home Page
- Your Feedback About Messages
- Your Feedback About Timeline
- Your Feedback About Graph Search
- Your Feedback About Events
- Your Feedback About Groups
- Your Feedback About Photos
- Your Feedback About Videos
- Your Feedback About Facebook Mobile
- Your Feedback About Pages
- Your Feedback About Privacy Settings
- Your Facebook Ads Suggestion
- Your Feedback About Notifications and Emails
- Your Feedback About Facebook
Delete Your Account
- Use this form to permanently delete your account: Delete my Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!
how do u report someone who created a profile for someone incarcerated and the inmate doesnt want the page on here . how do u have it removed ?
same thing here I changed my Password and lost my code book . When I went in yesterday, I was guessing and now it will not let me reset it at all! It tells me I’ve exceeded mypassword reset attempts and displays a form to fill out with my info to have a reset sent, but when I complete it, it comes back AGAIN and tells me I have exceeded my logon attempts & directs me to a HELP page. When I get there it tells me that page is no longer available and sends to a link that has NOTHING about my problem. Short of deleting my account and losing all the pics posted, how can I get a simple password reset????
I changed my Password and forgot to write it down. When I went in yesterday, I admit I was guessing and now it will not let me reset it at all! It tells me I’ve exceeded my # of attempts and displays a form to fill out with my info to have a reset sent, but when I complete it, it comes back AGAIN and tells me I have exceeded my logon attempts & directs me to a HELP page. When I get there it tells me that page is no longer available and sends to a link that has NOTHING about my problem. Short of deleting my account and losing all the pics posted, how can I get a simple password reset????
I’m having the exact same problem. The recent I changed my password in the first place was because I was having so much trouble with my facebook profile. I could access the newsfeed but often when I would click on my profile it would just sit there and flicker. Someone told me to reset my password and that worked until I switched laptops. I had to keep resetting my password and now I can’t access my account at all. It won’t even identify my account even though I have put in my name, e-mail address, etc correctly. The last time I put in my name it asked me if I had spelled it correctly — Don’t they think I know how to spell my own name.
I wish facebook would stop making stupid changes like removing the comment button so that when you press enter it now posts so that you can’t use it for a line break — and work on security and actually providing some customer assistance when you have a problem.
Well I got it fixed – out of 120+ forms, only one of them got a reaction out of FB – I reported my account hacked. Then and only then did they let me answer a few questions and reset my password.
Try this link, it worked for me!
http://www.facebook.com/hacked/
i have the same problem….i want to scream cause you cant find help
All links show me the “Account Temporarily Unavailable
Your account is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes.” Since yest! Its more than 12 hours. And there is no logout option. I am signed in!!!
A video of mine was removed due to copyright issues a long time ago. I was never given the opportunity to dispute “Fair Use” at all, and my video was removed, as well as my ability to post ANY videos. All I want to do is post a couple videos of my friend’s band playing live, and some of me and a few buddies just doing random things, no chance of copyright issues being a problem. However, Facebook has prohibited me from posting any videos forever. Does anyone know how this unjust punishment can be fixed?
FYI – info@facebook.com no longer works – they just send an email back referring you back to their utterly useless help section
Any email address to contact FB?
I apparently accidentally made a username for my business page, but somehow managed to make it for my personal page instead.
Anyway to delete this or change it to the correct page?
have you found a solution? the same thing happened to me and it is impossible to get any help on this issue!
Same problem. I was sure I was setting it form my non profit page. Also, do they ever release old names (can I make the non-profit page have the right username)?
Same problem here, very frustrating.
I am having the same problem. I accidentally gave my non-profit name to my personal page and I need to change it. Has anyone found a way to change/correct this?
Some of my videos were removed due to copyright issues. I understand why this happened but what I don’t understand is why I’ve been blocked from posting all videos. I have several videos of me and my friends that bear absolutely no possibility of copyright infringement and I would really like to share them with my friends. Is there a way that I can have my video uploads re-enabled?
HI There
My name is A.D. Im a Musician and have both A fan-page and a personal page. I have done a few shows with my band and at the end of the show I always get emails. With the intent to keep my fans up to date with my shows and Music releases. I decided to use Facebook as a medium to keep my fans “who gave me there emails,” up to date with the happening of me. However I was blocked from adding new friends for a couple of days. I guess I was adding friends too fast. These are fans who want me to add them on to my facebook account. Im not spamming or selling anything. So Im confused why Im being blocked from keeping in contact with my fans and adding new ones? These are people who want me to add them. What can I do to be able to add my fans without being blocked???
a long time ago i created two acconts. one for work and one for friends but i used the same “network” from my college (so i used the same college email) for both accounts and they merged. now i cannot log into my first account… and i would really like to have that deleted now. do you know what i can do??