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  1. Leslie Rudy Ruggiero on January 15, 2011 at 6:01 pm

    Hi, great site! Do you know if there is a way to request a category change? I searched FB help and they say no at this time. I (stupidly) set up a page as a community page and I want to change it to a business page. I found your link to the form for the category change, but I am not sure if that applies to my question? thanks for the help!



    • Mari Smith on January 15, 2011 at 9:44 pm

      I would go ahead and use that category form, Leslie. Also, if you don’t have that many fans yet, it can often be faster and easier to just set up a replacement page.



      • Leslie Rudy Ruggiero on January 18, 2011 at 7:22 pm

        Thanks Mari!



  2. Janet DeVito on January 14, 2011 at 6:14 pm

    I appreciate that you have so many links for help! You are a godsend to many ! But my problem is not on there. For some reason I have lost ability to post any videos. I never recieved an email warning, and not sure what copyright infringement they are talking about! How do they have the right to erase my stuff and disable me from posting videos? All of my stuff is personal or travel related. I cannot beleive that there is now way to talk to someone or file a report! How do I know some mean person or competitor didnt do this. How do I lodge a complaint?



    • Mari Smith on January 14, 2011 at 6:51 pm

      Ay yi yi – that is so unfortunate. I would for sure recommend the copyright or trademark infringement form – that typically gets a response and is certainly pertinent to your issue as it’s your own copyrighted video content. Try also posting on http://facebook.com/knownissues and http://facebook.com/facebook and also deep searching the Help Center on Facebook to see if other uses might’ve posted the same problem and a solution. You might also try http://getsatisfaction.com too and search for this issue and a solution, and also other possible ways to reach Facebook.

      Best of luck!!



  3. Dana on January 14, 2011 at 4:11 pm

    Hi,
    you have disabled my account. I have sent my ID card for checking my identity.
    Are you going to solve it?
    I have my bussines web page on the facebook but now I do not have access to it. Please could you solve this issue fast?

    Best regards



    • Mari Smith on January 14, 2011 at 6:49 pm

      Dana – I do not work for Facebook.

      You have to reach Facebook directly using one of the contact forms above.

      Thank you.



  4. Mari Smith on January 14, 2011 at 6:46 am

    I’m unable to help with any specific issues like this. Sorry.



  5. Mari Smith on January 14, 2011 at 6:42 am

    Jerry, I do not work for Facebook nor do I have direct contacts at Facebook. I cannot help with specific issues. You’ll need to do your best to reach them directly using one of these forms; or try searching on http://getsatisfaction.com.



  6. Mari Smith on January 11, 2011 at 12:56 am

    There is nothing you can do. Facebook is now forcing everyone to upgrade. 🙁 Sooner or later everyone will get used to it.



  7. Mari Smith on January 8, 2011 at 6:25 am

    Hi there – ugh, that is a challenge I’ve heard a few folks had the same thing. What to do is try the Intellectual Property Infringement form as that should get a response for you.



  8. NIQUENIQUE773 on January 7, 2011 at 1:03 pm

    HELLO MARI! YOU SEEM TO BE VERY HELPFUL ABOUT ANY PROBLEMS WITH FACEBOOK SO I HOPE YOU CAN HELP WITH MINE! MY FACEBOOK ACCOUNT SAYS THAT I HAVE BEEN DISABLED I CANT SEEMS TO FIND ANYONE TO HELP ME! IT TELLS ME I CAN RESET MY PASSWORD BUT WHEN I TRY TO FILL OUT THE RIGHT FIRMS ACCOUNT DISABLED ALWAYS POP UP CAN U PLEASE HELP ME GET BACK INTO MY FACEBOOK ACCOUNT?



  9. Mari Smith on January 7, 2011 at 1:15 am

    Hi Pamela – gosh, I really can’t be of much help to you. 🙁 Facebook are not known for their speedy response times, unfortunately. Maybe with their new $500M they’ll be hiring more support staff though!! Hang in there, and try submitting more bug reports and trying different forms until you get a response. Try also the Help Center – often other User posts helpful answers.



  10. Mari Smith on January 7, 2011 at 1:13 am

    Wow, that’s bizarre! Try writing to abuse@facebook.com or spam@facebook.com. I would also report them to your ISP and/or create a filter to delete any emails from Facebook, if that’s what you wish to do.



    • DotC on February 16, 2011 at 9:55 pm

      the abuse address is no longer in service and they just refer you to the security page. WHICH IS NOT HELPFUL!!. I REwrote to them giving my security/identity information but they have not gotten back to me.



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