The New Relationship Marketing by Mari Smith

People have always done business with people they know, like, and trust. That’s the essence of “relationship marketing.” But now, the popularity of online social networking has shifted our methods of connecting with consumers, stakeholders, and potential partners. And businesses that master both new and traditional ways of nurturing customer relationships are winning the largest slice of market share.

In The New Relationship Marketing, social marketing expert Mari Smith outlines a proven nine-step program for building a sizable, loyal network comprised of quality relationships that garner leads, publicity, sales, and more. The pressure is on to shift your approach to using social media marketing, to better understand the new soft skills required for success on the social web, and to improve your own leadership and relationship skills through emotional and social intelligence. The New Relationship Marketing offers proven tactics to develop and hone a solid marketing skill set for the digital age.

In this book:

• Outlines how to become a significant "center of influence" for your customers and prospects
• Explains the unspoken rules of online etiquette—and the common turnoffs that drive customers and potential partners away
• Details the unique culture of Facebook, Twitter, and other popular online platforms
• Shows you exactly what to automate and delegate to build your social media persona, yet still retain the personal touch

We’ve heard it said again and again: Relationships are the "new currency." With Mari Smith’s expert guidance, you’ll get a step-by-step plan for cashing in and achieving measurable results in no time.

About the author

Mari Smith is a passionate social media leader, specializing in relationship marketing and Facebook mastery. She is coauthor of Facebook Marketing: An Hour A Day and author of The New Relationship Marketing. Mari travels the United States and internationally to deliver keynotes at top events and lead social media workshops; she frequently shares the stage with notable leaders and celebrities. Fast Company described Mari as "a veritable engine of personal branding, a relationship marketing whiz, and the Pied Piper of the Online World." With her popular blog at MariSmith.com, and her large, loyal following on both Facebook and Twitter, Mari is considered one of the top resources and thought leaders in the world of marketing.